Madison General Insurance Company Zambia Limited has launched an online Portal Mgen Broker Link aimed at enhancing service delivery between the organisation and its customers.
During a media briefing held in Lusaka today, Madison General Insurance Company Zambia Limited managing director Chabala Lumbwe said the interactive electronic tool is tailored to bridge the gap between the organisation and its clients by employing a computerised online system.
Mr. Lumbwe said the tool will enhance efficiency and service levels by promoting excellence and innovation which he said are embedded in the service culture of the company’s business welfare.
He said in this regard the organisation will be optimising on the utilisation of re-packaging of existing products and introducing new ones.
Mr. Lumbwe said in order to respond to the changing needs of their customers, the organisation will soon roll out another new system called Broker Link.
In recent years, competition in the Zambian general insurance sector has intensified considerably because of new entrants of insurance companies on the market.