Protocol officers urged to perform duty diligently

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–Government has called on Protocol officers to work hard as they will create the first impression about Zambia when delegates arrive for the forth coming United Nations World Tourism Organisation (UNWTO) general assembly.

Permanent Secretary in the Ministry of Foreign affairs Margaret Miyoba said if Protocol officers messes up in the various areas assigned then it will show that the whole country has messed up and this will reflect badly on the President.

Ms Miyoba said this at the official opening of the Protocol officers training workshop for the 20th UNWTO general Assembly held at Chapa Classic in Livingstone today.

She said the impressions that will first be given to the delegates will create lasting impressions for the people involved who will try and emulate if well received and discourage others to come to  Zambia if not well received.

The Permanent Secretary said government attaches great importance to the training because through such training the Protocol officers will be groomed to service the general assembly according to internationally acceptable standards of courtesy and etiquette.


“During the UNWTO general Assembly, you will, in most cases be the first point of contact with the delegates as you welcome them at the airport and take them to their hotels.

Therefore, their impressions of Zambia and her people will be based on the impressions that they form of you,” she said.

Ms Miyoba said government has shown a lot of commitment towards the successful co-hosting of the general assembly by investing resources into the various areas of the event including the training Protocol officers are undergoing.

And Cabinet Office Permanent Secretary Anne Mwewa urged the Protocol officers to work as a team instead of finger pointing in case of mistakes.

Mrs Mwewa advised the Protocol officers to take their training seriously and uphold the integrity of the country.