Public transporters urged to stop violating customer rights

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—–A Civic leader in Kasama has urged public transporters to stop violating the rights of customers.

Kasama Mayor, John Nkumbula, said commuters have suffered harassment from transporters and called for the trend to come to an end.

Mr Nkumbula said this when he officially launched the commuters awareness brochure in Kasama yesterday.

The mayor said the government is concerned with the manner in which passenger service providers treat customers hence the launch of the brochure to sensitise and build a well-informed consumer base.

The Civic leader warned transporters to stop the ignorance and weak bargaining from commuters as it is against the law and warned offenders of stern action.

And Competition Consumer Protection Commission (CCPC) Commissioner, Goodwell Kapema, said his commission is aware of the many injustices that take place as commuters interact with transport operators.

Mr Kapema said the commission has handled over 1000 complaints and managed to refund K2.5m from traders who take advantage of naïve consumers.

Mr Kapema has since urged commuters to avoid call boys and choose reliable buses and buy tickets from designated booths.

The commissioner has also appealed to transporters to indicate accurate departure times and avoid giving misleading information to the public.

He said transporters should ensure that there are no disclaimers, saying passengers should be served with honesty and respect as they are masters and not beggars.