POLICE have deployed officers to Intercity Bus Terminus and other bus stations to deal with bus operators or their agents that are harassing travellers and causing commotion in bus stations, Inspector General of Police Kakoma Kanganja has said.
Mr Kanganja said in an interview that police have received numerous complaints of people being harassed at bus stations, especially at Intercity Bus Terminus in Lusaka and will deal with the perpetrators regardless of status.
“We have taken note of the reports by innocent citizens who are being harassed in bus stations; I am warning those that are in this habit to stop or face the law. We shall deal with them regardless of status,” he said.
Meanwhile, the Competition and Consumer Protection Commission (CCPC) says people’s complaints at bus stations range from sale of fake tickets, denial of refunds, the use of disclaimers saying goods are carried at owner’s risk and that the bus company would not be held responsible in case of an eventuality.
“We receive complaints from Intercity every day and we have fined a number of bus companies, but the trend has continued,” CCPC director of consumer protection Brian Lingela said.
He said that the CCPC is working with the Road Transport and Safety Agency, Zambia Police, Ministry of Transport and Communications and the Lusaka City Council, who are the custodians of the bus terminus, to ensure sanity and protection of travellers.
Mr Lingela called on customers to assist the commission in dealing with these cases by making formal complaints.
“I am appealing to customers not to buy tickets anyhow but from designated booths because it becomes very difficult to handle a case with no evidence,” he said
He said the CCPC is distributing brochures in the bus terminus to enlighten travellers on their rights.