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MTN Zambia has partnered with Tech Mahindra to set up a customer support unit and enhance its customer care services. MTN CEO Abdul Ismail said the initiative will see Tech Mahindra set up a customer support unit dedicated to MTN Zambia customers. He said the new customer support desk at Tech Mahindra will play a key role in making MTN Zambia more competitive while giving customers the best value for their money. Ismail added that MTN Zambia would maintain its in-house call centre at its head office in Lusaka.
Source : http://www.telecompaper.com/news/mtn-picks-tech-mahindra-to-boost-customer-care–1027574
